Refund & Cancellations
Last Updated: 01 July, 2026
REFUND, RETURN & CANCELLATION POLICY
Last Updated: July 2026
INTRODUCTION
At LA PAVONE, we are committed to delivering authentic luxury fragrances and lifestyle products of the highest quality.
Due to the personal, hygienic, and consumable nature of fragrance products, we maintain a carefully structured Refund, Return & Cancellation Policy to ensure product integrity and customer satisfaction.
By placing an order with LA PAVONE, you acknowledge and agree to the terms outlined below.
ORDER CANCELLATION POLICY
Cancellation Before Dispatch
Orders may be cancelled free of charge before they are dispatched from our warehouse.
Cancellation requests should be submitted as soon as possible by contacting:
contact@lapavone.com
If the order has not entered the shipping process, a full refund will be issued.
Cancellation After Dispatch
Once an order has been dispatched and handed over to the logistics partner, cancellation requests cannot be accepted.
Customers may refuse delivery; however, return shipping charges, handling charges, COD charges, and other applicable fees may be deducted from any eligible refund.
Cancellation by LA PAVONE
LA PAVONE reserves the right to cancel any order due to:
| Reasons | Reasons |
|---|---|
| ✔ Product Unavailability | ✔ Payment Verification Issues |
| ✔ Pricing Errors | ✔ Regulatory Restrictions |
| ✔ Technical Errors | ✔ Misuse of Promotional Offers |
| ✔ Suspected Fraud |
In such cases, prepaid amounts will be refunded in full.
RETURN POLICY
General Return Policy
Due to hygiene and product authenticity concerns, LA PAVONE does not accept returns of opened, used, or tampered fragrance products.
All sales are considered final unless the product qualifies under the Replacement Eligibility section.
Returns Not Accepted For
| Not Eligible | Not Eligible |
|---|---|
| ✖ Opened Perfume Bottles | ✖ Longevity Concerns |
| ✖ Used Products | ✖ Projection Concerns |
| ✖ Broken Seals | ✖ Sillage Concerns |
| ✖ Products Damaged Due to Misuse | ✖ Minor Packaging Variations |
| ✖ Personal Fragrance Preference | ✖ Minor Label Alignment Differences |
| ✖ Change of Mind Purchases | ✖ Gift Recipient Dislikes the Fragrance |
| ✖ Allergic Reactions (Not Manufacturing Defects) |
Fragrance performance varies depending on skin chemistry, weather, humidity, storage conditions, and application methods and does not qualify as a valid return reason.
REPLACEMENT ELIGIBILITY
Replacement requests may be considered only in the following situations:
| Eligible Cases | Eligible Cases |
|---|---|
| ✔ Product Damaged During Transit | ✔ Incorrect Product Delivered |
| ✔ Product Leakage | ✔ Missing Item in Shipment |
| ✔ Manufacturing Defect |
Customers must notify LA PAVONE within 48 hours of delivery.
Claims submitted after this period may not be accepted.
CLAIM REQUIREMENTS
To process a replacement request, customers must provide:
| Required Documents | Required Documents |
|---|---|
| ✔ Order Number | ✔ Images of Outer Packaging |
| ✔ Unboxing Video | ✔ Images of Shipping Label |
| ✔ Clear Product Photographs | ✔ Detailed Description of the Issue |
Failure to provide sufficient evidence may result in rejection of the claim.
LA PAVONE reserves the right to request additional information before approving any replacement.
INSPECTION PROCESS
All replacement requests are subject to verification and inspection.
LA PAVONE may:
| Inspection Actions | Inspection Actions |
|---|---|
| ✔ Approve the Claim | ✔ Reject Unsupported Claims |
| ✔ Request Additional Evidence | ✔ Arrange Product Pickup for Inspection |
The decision of LA PAVONE shall be final.
REFUND POLICY
Eligible Refund Situations
Refunds may be issued only under the following circumstances:
| Eligible Refunds | Eligible Refunds |
|---|---|
| ✔ Order Cancelled Before Dispatch | ✔ Duplicate Payment |
| ✔ Product Unavailable After Payment | ✔ Failed Order Processing with Successful Payment |
| ✔ Approved Damage Claim (Replacement Unavailable) |
Refunds Will NOT Be Issued For
| Non-Refundable Cases | Non-Refundable Cases |
|---|---|
| ✖ Opened Products | ✖ Performance-Related Concerns |
| ✖ Used Products | ✖ Change of Mind Purchases |
| ✖ Customer Dislikes the Fragrance |
REFUND TIMELINES
Prepaid Orders
Approved refunds will be processed to the original payment method within 7–10 business days.
Actual credit timelines depend on the customer's bank or payment provider.
Cash on Delivery (COD) Orders
Approved COD refunds may be processed through:
| Refund Methods | Refund Methods |
|---|---|
| ✔ Bank Transfer | ✔ UPI Transfer |
Customers may be required to provide valid account details.
NON-REFUNDABLE CHARGES
The following charges are non-refundable unless otherwise required by law:
| Charges | Charges |
|---|---|
| ✖ Cash on Delivery Charges | ✖ Return Shipping Charges |
| ✖ Convenience Fees | ✖ Special Handling Charges |
| ✖ Payment Gateway Fees | ✖ Shipping Charges |
REFUSED OR UNDELIVERABLE SHIPMENTS
If a customer:
| Situations | Situations |
|---|---|
| ✔ Refuses Delivery | ✔ Is Repeatedly Unavailable |
| ✔ Provides Incorrect Address |
The shipment may be returned to LA PAVONE.
Any refund may be subject to deductions including:
| Applicable Deductions | Applicable Deductions |
|---|---|
| ✖ Shipping Charges | ✖ COD Handling Charges |
| ✖ Return Shipping Charges | ✖ Packaging Expenses |
FRAUD PREVENTION
LA PAVONE reserves the right to refuse refunds, replacements, or future purchases in cases involving:
| Fraudulent Activities | Fraudulent Activities |
|---|---|
| ✖ False Claims | ✖ Manipulated Evidence |
| ✖ Tampered Products | ✖ Unauthorized Chargeback Attempts |
| ✖ Repeated Abuse of Policies |
Accounts involved in fraudulent activities may be permanently restricted.
LIMITATION OF LIABILITY
The maximum liability of LA PAVONE under this policy shall not exceed the purchase value of the affected product.
LA PAVONE shall not be liable for indirect, incidental, consequential, or special damages arising from the use or inability to use its products.
CONTACT INFORMATION
| Business Information | Support Information |
|---|---|
| LA PAVONE | Customer Support |
| Infinite Horizon | contact@lapavone.com |
| A-162, Bhagat Singh Colony | Grievance Officer |
| Bhiwadi, Rajasthan, India | Nitin Kumar |
| +91 9024081011 |
ACCEPTANCE OF POLICY
By placing an order with LA PAVONE, you acknowledge that you have read, understood, and agreed to this Refund, Return & Cancellation Policy.