Terms of Use
Last Updated: 30 June, 2026
INTRODUCTION
Welcome to LA PAVONE.
LA PAVONE is a luxury fragrance and lifestyle brand owned and operated by Infinite Horizon, a proprietorship firm registered in Rajasthan, India.
Registered Office
A-162, Bhagat Singh Colony
Bhiwadi, Rajasthan, India
Customer Support
contact@lapavone.com
By accessing, browsing, registering, purchasing products, or otherwise using the LA PAVONE Platform, you agree to be legally bound by these Terms & Conditions.
If you do not agree with these Terms, please discontinue use of the Platform immediately.
LA PAVONE reserves the right to modify, amend, or update these Terms at any time without prior notice. Continued use of the Platform after any changes constitutes acceptance of the revised Terms.
ABOUT LA PAVONE
LA PAVONE is a premium luxury fragrance and lifestyle brand offering:
| Products | Products |
|---|---|
| ✔ Perfumes | ✔ Home Fragrances |
| ✔ Extrait de Parfum | ✔ Scented Candles |
| ✔ Eau de Parfum | ✔ Diffusers |
| ✔ Body Mists | ✔ Grooming Products |
| ✔ Personal Care Products | ✔ Accessories |
| ✔ Luxury Lifestyle Products |
Product categories may be introduced, modified, or discontinued at the sole discretion of LA PAVONE.
ELIGIBILITY
To access or purchase products from the Platform, you must:
| Eligibility | Eligibility |
|---|---|
| ✔ Be at least 18 years old | ✔ Use under the supervision of a parent or legal guardian |
By placing an order, you confirm:
| Customer Declaration | Customer Declaration |
|---|---|
| ✔ Information provided is accurate | ✔ Authorized to use the selected payment method |
| ✔ Legally capable of entering into binding contracts |
ACCOUNT REGISTRATION
You are responsible for:
| Responsibilities | Responsibilities |
|---|---|
| ✔ Keeping login credentials confidential | ✔ Restricting unauthorized access |
| ✔ All activities under your account |
Accounts may be suspended for:
| Reasons | Reasons |
|---|---|
| ✖ Fraudulent activity | ✖ Abuse of promotional offers |
| ✖ Misrepresentation | ✖ Violation of Terms |
PRODUCT INFORMATION
Please note:
| Information | Information |
|---|---|
| ✔ Packaging may vary slightly | ✔ Batch variations may occur |
| ✔ Fragrance notes may naturally evolve | ✔ Fragrance perception differs for each individual |
These variations do not constitute manufacturing defects or grounds for return.
FRAGRANCE PERFORMANCE DISCLAIMER
Performance depends on:
| Factors | Factors |
|---|---|
| ✔ Skin chemistry | ✔ Humidity |
| ✔ Weather conditions | ✔ Storage practices |
| ✔ Application method |
LA PAVONE does not guarantee identical fragrance performance for every individual.
PRICING
LA PAVONE reserves the right to:
| Pricing Policy | Pricing Policy |
|---|---|
| ✔ Modify pricing | ✔ Withdraw promotional offers |
| ✔ Correct pricing errors | ✔ Cancel pricing-error orders |
Customers will receive a full refund if payment has already been made.
PROMOTIONS & DISCOUNT CODES
LA PAVONE may:
| Promotion Policy | Promotion Policy |
|---|---|
| ✔ Modify promotions | ✔ Restrict customer usage |
| ✔ Cancel misuse | ✔ Disqualify fraudulent accounts |
Offers cannot be combined unless specifically stated.
ORDER ACCEPTANCE
Orders may be cancelled due to:
| Reasons | Reasons |
|---|---|
| ✔ Product unavailability | ✔ Fraud concerns |
| ✔ Pricing errors | ✔ Regulatory restrictions |
| ✔ Suspicious activity |
Customers will be informed if an order is cancelled.
PAYMENT TERMS
Accepted payment methods:
| Payment Options | Payment Options |
|---|---|
| ✔ UPI | ✔ Wallets |
| ✔ Credit Cards | ✔ Payment Gateways |
| ✔ Debit Cards | ✔ Cash on Delivery |
| ✔ Net Banking |
LA PAVONE is not liable for:
| Exceptions | Exceptions |
|---|---|
| ✖ Banking failures | ✖ Technical payment errors |
| ✖ Payment gateway interruptions |
SHIPPING
Orders are generally dispatched within 24–48 business hours.
Delivery delays may occur because of:
| Possible Delays | Possible Delays |
|---|---|
| ✔ Weather conditions | ✔ Government restrictions |
| ✔ Public holidays | ✔ Force Majeure |
| ✔ Courier disruptions |
Risk transfers to the customer upon successful delivery.
RETURNS, REPLACEMENTS & REFUNDS
Returns are NOT accepted for
| Not Eligible | Not Eligible |
|---|---|
| ✖ Opened bottles | ✖ Personal fragrance preference |
| ✖ Used products | ✖ Change of mind |
| ✖ Broken seals |
Replacement available only for
| Eligible | Eligible |
|---|---|
| ✔ Damaged products | ✔ Manufacturing defects |
| ✔ Leaking products | ✔ Incorrect products delivered |
Customers must notify LA PAVONE within 48 hours.
INTELLECTUAL PROPERTY
Protected assets include:
| Assets | Assets |
|---|---|
| ✔ Brand Name | ✔ Website Content |
| ✔ Logos | ✔ Marketing Materials |
| ✔ Product Names | ✔ Product Photography |
| ✔ Packaging Designs | ✔ Advertising Assets |
PROHIBITED ACTIVITIES
Users shall not:
| Restricted Activities | Restricted Activities |
|---|---|
| ✖ Unlawful use | ✖ Copy website content |
| ✖ Unauthorized access | ✖ Distribute malware |
| ✖ Impersonate others | ✖ Submit false information |
USER GENERATED CONTENT
Any reviews, testimonials, comments, photographs, or videos submitted to LA PAVONE may be used for marketing, promotional, editorial, and commercial purposes.
LIMITATION OF LIABILITY
LA PAVONE shall not be liable for:
| Limitations | Limitations |
|---|---|
| ✖ Indirect damages | ✖ Emotional distress |
| ✖ Consequential losses | ✖ Business opportunities |
| ✖ Loss of profits | ✖ Delivery delays |
Total liability shall not exceed the purchase price of the affected product.
FORCE MAJEURE
Events beyond reasonable control include:
| Events | Events |
|---|---|
| ✔ Natural disasters | ✔ Government actions |
| ✔ Floods | ✔ War |
| ✔ Fires | ✔ Epidemics |
| ✔ Strikes | ✔ Transportation disruptions |
PRIVACY
Customer information is handled according to the LA PAVONE Privacy Policy.
GOVERNING LAW
These Terms & Conditions shall be governed by the laws of India.
DISPUTE RESOLUTION
Disputes shall first be resolved amicably. If unresolved, they shall fall under the exclusive jurisdiction of the courts located in Rajasthan, India.
CONTACT INFORMATION
| Business Details | Support Details |
|---|---|
| Infinite Horizon | Customer Support |
| Brand: LA PAVONE | contact@lapavone.com |
| A-162, Bhagat Singh Colony | Grievance Officer |
| Bhiwadi, Rajasthan, India | Nitin Kumar |
| +91 9024081011 |
ACCEPTANCE OF TERMS
By accessing or purchasing from LA PAVONE, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.